Calling all Social Care Providers

Valued Care Solutions has new and improved quality assurance and governance services available for all providers of care and supports across the Social Care market in 2017.

Following an in-depth look into the Care Quality Commission’s (CQC) ambitious vision Shaping the future: CQC’s strategy for 2016 to 2021’, and understanding through experience the position of many providers of Social Care, I have set about developing a quality assurance programme and governance system. This programme and system is developed in order for you as a provider in the Social Care market to accurately and positively record, document and highlight quality within the services you provide, in a way that can integrate into your annual business planning, and be given straight to a regulating professional when needed.

Within ‘Priority 3 Promote a single shared view of quality’ the CQC have indicated that they will be looking for providers of service to develop their own quality assurance systems in order to show their quality in compliance with the regulation standards:

“We will encourage providers to develop their own quality assurance based on the five key questions and to share this with us as part of an ongoing conversation about quality”

This is where VCS can support you and your organisation. Whether you are a residential or nursing home, community or domiciliary service, day service, ambulance service or any type of CQC registered provider, I have several different ranges of quality assurance systems and guidance available. These include, but are not limited to:

Monthly Visits – A visit made to site to meet with management and assess whether the service meets each of CQC’s 13 ‘Fundamental Standards’ of quality within the regulations. One standard looked at each month.

Quarter or Half Yearly Visits – A site visit every 3 or 6 months to complete a comprehensive audit of overall delivery of service, shaped by the ‘Five Key Questions’

Annual Visit – A site visit once a year to complete a whole home audit similar to a mock inspection to ensure that quality assurance systems and practices in place are compliant with regulation standards.

What I can offer to you and your organisation is a personally tailored quality assurance programme that will complement your existing internal systems whilst ensuring continuous improvement to meet regulation compliance at all times.

Please feel free to get in touch for a no obligation meet-up or chat about your organisation’s requirements.

I look forward to hearing from you soon,
Stephen Briscoe ACMI

Contact – Details via website

 

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What is a Quality, ‘Quality Assurance’ for Care Providers?

The CQC recently launched its new five year vision “Shaping the future CQC’s strategy for 2016 to 2021” which sets out the main priorities and objectives into how “…an ambitious vision for a more targeted, responsive and collaborative approach to regulation, so more people get high-quality care” can be achieved.

Now as a care provider or someone involved in the care sector reading this, I strongly recommend grabbing a brew and taking the time to read through carefully. CQC’s aims set out in this strategy cover many valuable points for consideration in order for you to attain a quality level of delivery compliant with regulation requirements.

However for the focus of this post I would like to concentrate on one area and key detail that was noted in reading this document.

Within “Priority 3 – Promote a single shared view of quality” CQC have detailed the following:

“We will encourage providers to develop their own quality assurance based on the five key questions and to share this with us as part of an ongoing conversation about quality.”

This detail effectively gives you as a provider the empowerment to create and develop a tailored quality assurance system that can clearly identify and evidence how your service meets and achieves those requirements of the five key question areas.

In addition this encouragement provides a service the opportunity not only to develop a quality assurance system that meets the regulatory requirements but also affords the service.

So in answer to my posts original question: What is a Quality, ‘Quality Assurance’ for Care Providers?

My answer is: Providers need to have a quality assurance system that not only achieves compliance with statutory regulatory bodies but also links to and highlights directly, visible evidence of how the system supports and has supported, quality outcomes and improvements in health and well-being for the people receiving and the staff delivering your supports.

Now as a business adviser in this area I have to comment there are several ‘Quality Assurance’ systems available currently on the market, all of which I am sure you will be able to find via a reputable internet search engine.

However one of my main principles in establishing Valued Care Solutions was to be a supportive beacon to care providers across the sector. A positive support to those providers who, acknowledging their responsibilities in achieving requirements from regulatory bodies, were left with a feeling of who or where do we turn to in the support of focused guidance.

As a result of the above Valued Care Solutions has various schedules of quality assurance that can be utilised and further developed to ensure your service is reaching and achieving these highlighted requirements whilst also receiving *Outstanding* acknowledgement in this area of quality service delivery.

Please feel free to contact to further discuss quality assurance and its requirements alongside how Valued Care Solutions can work with your service to bespoke a schedule to positively highlight your delivery of support services.

Contact for a no obligation chat – Link to contact

Thank you for taking the time to read,

Stephen Briscoe Valued Care Solutions

Forget the tick box just do

I’ll start this post off with one of, if not the, most discussed area I chat with care homes about and that sounds like this –

“We want to do lots of positive different things for our residents and staff all the time but I don’t know how do we’d be able to show that to CQC when they come visit our home”

After hearing this discussion, in several slightly different formats but ultimately with same end result, it got me thinking……

Why where managers and owners unconsciously saying we’re not going to do that positive thing for our service as I can’t put that on paper or in a box to be ticked to say I’m compliant when CQC and/or outside professionals come to look at the home.

So I started to think some more around how that might of happened……..

I have felt Health services for long time now been channelled, in that you have to fit certain criteria in order for you to receive treatments and/or pay privately for those same treatments to be delivered: only just read in the news this morning – Postcode Lottery

This then leads to a decision making bias of process in what can and can’t be delivered and in what conditions will or won’t be supported by health services. As a result of this decision bias, a systematic process which creates benchmarks and tick box led required documentation to show that those decisions are having an impact is naturally brought in – target based models.

Social Care has followed a similar target model in recent years – only people who can pay or meet the rigid decision bias criteria of care supports get it. So again as in health the end result is we must process these people through regulations and documentation to show that we are doing a good thing and/or we give power to decision makers to challenge those who are not ticking their boxes in meeting the decided set out criteria.

So getting back to the original point does that mean if what we do can’t fit it into one of those decided criteria tick boxes we should not do it or feel that we as a service could be penalised for not shoehorning it into a tick box – absolutely not – not everyone’s choice in what they wish will fit neatly into a box and why should it – we should do more of it and then some more!!! (Revolution here we come 🙂 )

Bear with me here, take the word Innovation – definition – (OED) – A new method, idea, product, etc. To me someone experiencing innovation has come to mean “wow I have found someone or something doing or delivering something that is different and you know what it’s amazing and its work – we must have it!”

Ok a little tongue in cheek at the end maybe but this is now how I base my answer to the original question and get care homes to look at things slightly differently:

Original –We want to do lots of positive different things for our residents and staff all the time”

Slight tweak  – “We are doing lots of positive different things with our residents and staff all of the time that we can’t always capture but you know what that’s ok”

Original – “I don’t know how do we’d be able to show that to CQC/professionals when they come visit our home

Slight tweak“Our resident’s and staffs positive well-being really shows here and we are achieving great things”

Let’s lead the revolution one tweak at a time and let’s stop thinking about how something that means something to someone needs to fit in the tick-box for compliance and let’s as Nike very eloquently put “Just do it”.

nike_justdoit

Till next time, take care all and remember “With hope and belief there are no limitations”

Stephen 🙂