Calling all Social Care Providers

Valued Care Solutions has new and improved quality assurance and governance services available for all providers of care and supports across the Social Care market in 2017.

Following an in-depth look into the Care Quality Commission’s (CQC) ambitious vision Shaping the future: CQC’s strategy for 2016 to 2021’, and understanding through experience the position of many providers of Social Care, I have set about developing a quality assurance programme and governance system. This programme and system is developed in order for you as a provider in the Social Care market to accurately and positively record, document and highlight quality within the services you provide, in a way that can integrate into your annual business planning, and be given straight to a regulating professional when needed.

Within ‘Priority 3 Promote a single shared view of quality’ the CQC have indicated that they will be looking for providers of service to develop their own quality assurance systems in order to show their quality in compliance with the regulation standards:

“We will encourage providers to develop their own quality assurance based on the five key questions and to share this with us as part of an ongoing conversation about quality”

This is where VCS can support you and your organisation. Whether you are a residential or nursing home, community or domiciliary service, day service, ambulance service or any type of CQC registered provider, I have several different ranges of quality assurance systems and guidance available. These include, but are not limited to:

Monthly Visits – A visit made to site to meet with management and assess whether the service meets each of CQC’s 13 ‘Fundamental Standards’ of quality within the regulations. One standard looked at each month.

Quarter or Half Yearly Visits – A site visit every 3 or 6 months to complete a comprehensive audit of overall delivery of service, shaped by the ‘Five Key Questions’

Annual Visit – A site visit once a year to complete a whole home audit similar to a mock inspection to ensure that quality assurance systems and practices in place are compliant with regulation standards.

What I can offer to you and your organisation is a personally tailored quality assurance programme that will complement your existing internal systems whilst ensuring continuous improvement to meet regulation compliance at all times.

Please feel free to get in touch for a no obligation meet-up or chat about your organisation’s requirements.

I look forward to hearing from you soon,
Stephen Briscoe ACMI

Contact – Details via website

 

What is a Quality, ‘Quality Assurance’ for Care Providers?

The CQC recently launched its new five year vision “Shaping the future CQC’s strategy for 2016 to 2021” which sets out the main priorities and objectives into how “…an ambitious vision for a more targeted, responsive and collaborative approach to regulation, so more people get high-quality care” can be achieved.

Now as a care provider or someone involved in the care sector reading this, I strongly recommend grabbing a brew and taking the time to read through carefully. CQC’s aims set out in this strategy cover many valuable points for consideration in order for you to attain a quality level of delivery compliant with regulation requirements.

However for the focus of this post I would like to concentrate on one area and key detail that was noted in reading this document.

Within “Priority 3 – Promote a single shared view of quality” CQC have detailed the following:

“We will encourage providers to develop their own quality assurance based on the five key questions and to share this with us as part of an ongoing conversation about quality.”

This detail effectively gives you as a provider the empowerment to create and develop a tailored quality assurance system that can clearly identify and evidence how your service meets and achieves those requirements of the five key question areas.

In addition this encouragement provides a service the opportunity not only to develop a quality assurance system that meets the regulatory requirements but also affords the service.

So in answer to my posts original question: What is a Quality, ‘Quality Assurance’ for Care Providers?

My answer is: Providers need to have a quality assurance system that not only achieves compliance with statutory regulatory bodies but also links to and highlights directly, visible evidence of how the system supports and has supported, quality outcomes and improvements in health and well-being for the people receiving and the staff delivering your supports.

Now as a business adviser in this area I have to comment there are several ‘Quality Assurance’ systems available currently on the market, all of which I am sure you will be able to find via a reputable internet search engine.

However one of my main principles in establishing Valued Care Solutions was to be a supportive beacon to care providers across the sector. A positive support to those providers who, acknowledging their responsibilities in achieving requirements from regulatory bodies, were left with a feeling of who or where do we turn to in the support of focused guidance.

As a result of the above Valued Care Solutions has various schedules of quality assurance that can be utilised and further developed to ensure your service is reaching and achieving these highlighted requirements whilst also receiving *Outstanding* acknowledgement in this area of quality service delivery.

Please feel free to contact to further discuss quality assurance and its requirements alongside how Valued Care Solutions can work with your service to bespoke a schedule to positively highlight your delivery of support services.

Contact for a no obligation chat – Link to contact

Thank you for taking the time to read,

Stephen Briscoe Valued Care Solutions

‘Appreciative Inquiry’ the way forward for SocialCare change management

This post is to show how Appreciative Inquiry (AI) can support positive changes in the health and social care market. For those readers unfamiliar with AI please take the time to check out the work of David Cooperider, including – Appreciative Inquiry: A positive Revolution in Change

This post is around recent work that I have been undertaking in turning around a residential/nursing home rated as ‘requires improvement’ from the Care Quality Commission and needing change from local authority and health professionals involved in order to deliver the quality care service expected of an excellent care home provider.

Now before I utilise this post to show how AI is a positive tool to use in achieving desired outcomes, improving goals set and further developing best practice of service delivery, I must say that AI can be used in various different ways of working – including change management, future developments of new service projects and changing cultures of employment, for example.

So back to this post..…….

VCS took on this project off the back of providing an initial comprehensive audit/visit including findings, potential actions and outcomes for the provider in achieving positive changes to become more compliant with regulatory organisations – Positive Change Management

After speaking at length with the owners of the service (1 of which I had previous and current work with) I was able to highlight how AI would support the radical change needed in service delivery to create a service that was safe, meaningful and directly support individual led delivery of care for all people, families/relatives, employees and professionals accessing the service/home.

AI is explained as being a “Collective action designed to evolve the vision and will of a group, an organisation or as a society as a whole” (David Cooperider). For me, understanding how AI can support best practice achievement in health and social care is as follows:

“It’s an energy focus to progress development and delivery through positivity and specifically an awareness of the care service being acknowledged as an organic living entity”

Potential to sound a little scary for traditional corporate management types I am sure, but stay with me. Can I show you how this looks in practice? Well firstly I would love to take you and your business/service through it personally so please get in touch (Contact link) and for these who need more let me continue………

The main function and/or lead focus for AI is the 4D cycle, which is a set of prompts from which you can explore and nurture ideas and new thoughts in order to gain a collective approach on how you are to change and/or develop the outcomes you are looking for.

So again let me return to the example of my recent support of residential/nursing home in turnaround using AI. Using the 4D cycle it looked in simple terms like this:

1D – DISCOVERY: Appreciating and Valuing the here and now to better understand the home, its residents, its employees and its service delivery, whilst gaining a vital platform on which to ‘build new’ and ‘develop existing’ ways of quality person centred care. Prompts include: “What gives the service its life?”, “Describe and highlight the best of what it is and what it does”.

2D – DREAM: Envisioning what an achievable gold standard of personalised quality care supports would look like and how it would be delivered and received by individuals accessing, employees working and relatives/professionals/local community being involved with. Prompts include: “What might it be?”, “Describe or picture the image/model of what the local area is calling for”.

3D – DESIGN: Constructing the future service and how that will be in practice moving forward. Prompts include: “How can it be?”, “Determining the ideal model needed to create and/or develop reaching the gold standard identified”.

4D – DESTINY: Sustaining the developed service in order for it to continue to organically grow and evolve to meet the changing needs of care and people in need of care in the future. Prompts include: “What will it be?”, “Describe or picture the learning, empowerment and continuous improvement that would show sustainability in the future”.

So what has it achieved for the home and service? Well as we stand now the home is in a much safer and secure position; its delivery of care is acknowledged by all professionals involved as greatly improved; residents and relatives have stated how much of an improvement has been noted (shown within a recent HealthWatch visit which received a score of 4.6 out of 5); staff turnover has drastically reduced and retention is greater improved; and finally the home are awaiting the Care Quality Commissions return to complete a comprehensive report into changes made.

David Cooperider explains “Every organisation has something that works right, things that give it life, when it’s most alive, effective, successful and connected in healthy ways to its stakeholders and communities”

For me in the way I use AI in supporting social care organisations and providers is to understand its organic state then identify what is positive, and connect it in ways that intensify energy, vision and positively create actions for real individual person centred changes in care delivery.

I would love for people to follow this up with comments and I would also like the opportunity to speak directly to you and your organisation on how I and VCS can positively support your services.

Till then take care and remember,

“With hope and belief there are no limitations”

Stephen

Thank You!

The votes are in and have been independently verified and I am pleased to announce the following:

2015/2016 April to April has been Valued Care Solutions best and most successful on record.

VCS continues to grow from strength to strength in supporting a wide range of health and social care businesses and organisations the length and breadth of the country. Always to ensure they are providing quality person centred supports alongside high standard governance and management supports.

For this I would like to take the opportunity to say –

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Thank you to:

  • All the businesses I have worked with this year
  • All the people I have met and connected with along the way
  • All the connections I have made in social media land

And finally and most important of all Thank You to my amazing wife and children who always give me 110% support in all that I do.

I couldn’t do it without you all 😀

So here’s to another fabulous year ahead and to changing the face of social care provision for the better!

Till next time, take care and remember

“With Hope and Belief there are No Limitations”

Stephen