Compassionate Care?

Today I was posed this question for an answer…….

“What is compassionate care?”

The person in question themselves had been asked this question by someone looking at their service supports and was taken aback to find themselves struggling for an immediate answer.

At first I too somewhat chuckled at the request thinking how long have you got for me to answer that one and then I looked again at the person who had posed the question.

Again I was asked with a slight smile this time…….

“What is compassionate care? I’d like to know your take in less than 2 sentences”

Wow in less than 2 sentences you say 🙂 – anybody that knows me will attest to 2 sentences being a slight issue to a conversationalist like myself.

So this time I stopped, concentrated on the question at hand and responded as follows……

“Compassionate care to me is fully respecting another person to see them as an individual and not as a practice or a condition. In doing this I feel it leads to care that is compassionate and reflects the unique individual’s needs to having positive well-being.”

Wow again that was hard I followed it up with, I can see where you found it difficult to immediately respond…..

So that dear reader is my question to you in view of this post. In as short a way as possible let me know:

“To you, what is compassionate care?”

I look forward to reading your comments and feel free to contact to discuss these thoughts more,

Take care and remember “With hope and belief there are no limitations”

Stephen

 

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What is a Quality, ‘Quality Assurance’ for Care Providers?

The CQC recently launched its new five year vision “Shaping the future CQC’s strategy for 2016 to 2021” which sets out the main priorities and objectives into how “…an ambitious vision for a more targeted, responsive and collaborative approach to regulation, so more people get high-quality care” can be achieved.

Now as a care provider or someone involved in the care sector reading this, I strongly recommend grabbing a brew and taking the time to read through carefully. CQC’s aims set out in this strategy cover many valuable points for consideration in order for you to attain a quality level of delivery compliant with regulation requirements.

However for the focus of this post I would like to concentrate on one area and key detail that was noted in reading this document.

Within “Priority 3 – Promote a single shared view of quality” CQC have detailed the following:

“We will encourage providers to develop their own quality assurance based on the five key questions and to share this with us as part of an ongoing conversation about quality.”

This detail effectively gives you as a provider the empowerment to create and develop a tailored quality assurance system that can clearly identify and evidence how your service meets and achieves those requirements of the five key question areas.

In addition this encouragement provides a service the opportunity not only to develop a quality assurance system that meets the regulatory requirements but also affords the service.

So in answer to my posts original question: What is a Quality, ‘Quality Assurance’ for Care Providers?

My answer is: Providers need to have a quality assurance system that not only achieves compliance with statutory regulatory bodies but also links to and highlights directly, visible evidence of how the system supports and has supported, quality outcomes and improvements in health and well-being for the people receiving and the staff delivering your supports.

Now as a business adviser in this area I have to comment there are several ‘Quality Assurance’ systems available currently on the market, all of which I am sure you will be able to find via a reputable internet search engine.

However one of my main principles in establishing Valued Care Solutions was to be a supportive beacon to care providers across the sector. A positive support to those providers who, acknowledging their responsibilities in achieving requirements from regulatory bodies, were left with a feeling of who or where do we turn to in the support of focused guidance.

As a result of the above Valued Care Solutions has various schedules of quality assurance that can be utilised and further developed to ensure your service is reaching and achieving these highlighted requirements whilst also receiving *Outstanding* acknowledgement in this area of quality service delivery.

Please feel free to contact to further discuss quality assurance and its requirements alongside how Valued Care Solutions can work with your service to bespoke a schedule to positively highlight your delivery of support services.

Contact for a no obligation chat – Link to contact

Thank you for taking the time to read,

Stephen Briscoe Valued Care Solutions