Inspirational Tedx Liverpool

I had the privilege and honour yesterday to be one of the over 800 Tedsters that attended the TedXLiverpool 2016 talks.

What I experienced yesterday far outdid my expectations and has somewhat left me feeling like the Duracell Bunny this morning

taken from

The day delivered by the TedxLiverpool organisers and volunteers was amazing and truly inspiring (I seem to be using that word a lot following my attendance).

What I also experienced sat there listening to all the different speakers and musicians was a palpable feeling of excitement and engagement from within everybody around me.

800 Tedsters had come together to listen and it was amazing to feel and listen to the energy and creativity that was a buzz around the venue.

So dear reader I put to you if you have the chance to attend your own Tedx event please jump at the chance and if you haven’t already found TED then take a look, some of the media outlets I use are:

Finally my takeaway from yesterday is a new focused mantra of

“Challenge, Create, Change and focus to follow your passions”

and now my first challenge is to harness this excited “Duracell Bunny” feeling and focus the life and work ahead.

Thank you for reading and remember

“With hope and belief there are no limitations”



Would you want to be called a “Service User”?

I have taken to writing this post following interaction with the Guardian Social’s news piece on “Want to modernise mental health policy? Listen to service users” LINK

Now it is an interesting piece on its own and well worth a read however it was following the below tweet that got me engaged in interacting with the debate being had

In that tweet as you can see it says:

“Am I the only one that really hates the term service user?”

In a very short answer NO YOU ARE NOT!

It was one of the first things I made sure I changed when I left my local authority job several years ago as I hated (and I don’t use that word often) the label attached to the statement of “Service User”.

People who are in need of care and/or support are not service users, they are not numbers they are people plain and simple. The ‘Service User’ tag for me made it easy for leaders of services to tag numbers and build services for users to fit into as opposed to focusing on people and building services that can support (the right way). Furthermore being person centred, where health and social care should be striving to achieve, is to see the person not a condition/illness and as a result for me “service user” loses the main focus of seeing the person.

I also had a tweet following my post on Twitter from @CarolineLyall1 read:

“I always say client… Is this old fashioned?”

My reply was simple:

“I wouldn’t say old fashioned per se using individual/person ensures focus is on person not the service IMO”

Again I wouldn’t say client was wrong for someone who is working business to business however for me where care and support is involved it will now and forever will be:

“Individual and/or Person”

That way I will always see the person in front of me and ensure that the supports and care delivered meet that individuals need.

It was interesting to get a reply from the person who tweeted that read:

“Hummm, interesting. Thank you, I will definitely consider this”

I thank you for reading and please would love to hear your thoughts on the use of “Service User” and our other labels in social care.

Take Care and remember

“With hope and belief there are no limitations”